FAQ - Bikes
Can I disable the sound notifications?
Can I disable the theft alert?
Can I still use the bike if the battery is empty?
Can I unlock the bike when the battery is empty?
Do I always need to use the app to unlock my bike?
Do I fit on the Raleigh ONE?
Can I use the bike without the app?
Can I use the bike while doing the software update?
How can I change the unlock code?
Do you offer spare parts for the bike?
Does the Raleigh ONE have a chain or a belt?
How long does it take to charge the battery
How much power does the motor have?
How does the theft alert feature work?
How much does the Raleigh ONE weigh?
How long will my bike software and app be supported?
I am close to my bike, but I can't find it. Is there a solution to find exactly where the bike is?
I can't connect my bike with my Android phone. What can I do?
I can't connect my bike with my iphone. What can I do?
I lost my keys for unlocking the battery, what can I do?
I received an update notification on my app. Do I have to do it?
Is the bike resistant to rust?
Is there an app for the bike?
What frame sizes are available?
What display features does the bike have?
What is the maximum range of the bike
What is the maximum weight the bike can support?
What is the maximum speed of the bike?
What kind of brakes does the Raleigh One have?
What kind of gears does the Raleigh ONE have?
What kind of motor is fitted on the Raleigh ONE?
What should I do in the event of theft?
What's the capacity of the battery?
What type of terrain is the bike suitable for?
What type of battery is used?
Where can I find the frame number on my bike?
Will Theft Alerts still work if I take out my battery or if my battery is empty?
What are the dimensions of the Raleigh ONE?
What should I do if my KOGA e-bike displays an error message?
What is the KOGA Signature programme?
What is the battery range on a KOGA e-bike?
What electric bikes does KOGA offer?
Is a KOGA bike compatible with my bike carrier / car rack?